Quality Question Bank
for Exam preparation

Q2. ______________ refers to general processes of improvement and encompasses discontinuous improvements

1. Continuous improvement
2. Continual improvement
3. Constant improvement
4. Consecutive improvement

Q3. How does ISO 9000 define “Management Systems”?

1. Set of interrelated or interacting elements of an organisation to establish procedures and outline these within documentation
2. Set of interrelated or interacting elements of an organisation to establish policies and objectives, and processes to achieve those objectives
3. Set of interrelated or interacting elements of an organisation to effectively record quality processes
4. Set of interrelated or interacting elements of an organisation to identify risks and improve efficiency

Q4. Tools and techniques used during the Quality Planning process include:

1. Benchmarking
2. all of the above
3. Benefit / cost analysis
4. Quality audits
5. a and b

Q5. Control chart theory is based on the differences of the causes of variations in quality. Variations in quality may be produced by assignable causes. All of the following are examples of assignable causes except:

1. None of the above (all are examples)
2. Differences among machines
3. Differences among workers
4. Differences among materials
5. Differences in each of these factors over time

Q6. Which elements are required to calculate Sigma?

1. Number of defectives and range
2. Process performance and customer requirements
3. Cycle time and quality
4. Number of employees, number of customers

Q7. What does takt time measures?

1. The rate of customer demand
2. The product completion time
3. The rate of customer demand
4. The process completion time

Q8. If variability of a product decreases, its quality ______________

1. remains unchanged
2. decreases
3. increases
4. may increase or decrease

Q9. Quality control includes inspections to ensure the standards of performance are being met. Inspection includes ______________ examinations of ______________.

1. visual and technical; material and end products
2. aural and tactile; materials and end products
3. aural and tactile; processes and procedures
4. visual and non-visual; processes and components
5. visual and aural; processes and materials

Q10. ______________ are used in six sigma

1. black belt
2. green belt
3. both black belt and green belt
4. none of the Above